We accept a variety of government-issued identification documents, such as passports, driver's licenses, national ID cards, and in some cases, utility bills. Please check our documentation for the specific list of accepted documents.

Log in to your account and navigate to the verification section. Follow the on-screen instructions to upload the required documents. Our system will guide you through the process.

The verification process typically takes a few minutes to a few hours. However, in some cases, it may take longer if additional manual review is required. You will be notified once the process is complete.

Yes, we take the utmost care to ensure the security and privacy of your personal information. Our platform employs encryption and follows industry best practices to safeguard your data.

If your documents are rejected, you will receive a notification detailing the reason for the rejection. You can review the requirements and resubmit the necessary documents for re-evaluation.

Typically, we require a permanent and verifiable address for identity verification. Temporary addresses may not be accepted. Please refer to our documentation for specific address requirements.

No, identity verification on our platform is free of charge. We do not impose any fees for this service.

Yes, we accept certain foreign government-issued documents for verification. Please check our documentation for the list of accepted international documents.

In most cases, identity verification is a one-time process. However, we may require additional verification in the future for security purposes or if there are significant changes to your account information.

No, it is not. Despite concerns about the potential for our services to facilitate 'real-time monitoring' or 'live facial recognition' in public spaces, commonly known as 'mass surveillance,' our Identity Verification Services are explicitly designed to prevent such usage. The system is intentionally configured to reject live video feeds, including those from CCTV. As a result, private sector organizations, such as stadium operators, and local government authorities cannot utilize our services to scan a crowd and identify individuals.

The hubs do not store or transmit personal information for the purpose of verifying or identifying individuals. Typically, transaction data is not permanently retained; it is kept for the minimum duration mandated by the law and for auditing purposes.

We employ state-of-the-art security measures and access protocols to shield data from cyber attacks and potential breaches. These systems undergo rigorous independent penetration and vulnerability testing to ensure their robustness. The design of the hubs prioritizes data protection, preventing any unauthorized viewing or modification of information, including details stored in our database. Consequently, only the agencies responsible for issuing identity documents retain the ability to rectify any inaccuracies in the information.